Refund and Returns Policy

How our products are made

Every Kinshi Goods item is printed to order. Nothing is pre-made and held in stock. This keeps waste down, and it also means we handle returns a little differently to a shop selling from a warehouse. Please read the sizing guide before ordering.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If there is a major problem with your item, you can choose a refund or a replacement. A major problem includes an item that is significantly different from what was described or shown, is unfit for its normal purpose, or has a fault a reasonable person would not have accepted had they known about it.

If there is a minor problem, we will repair, replace or refund the item.

These rights apply to sale items and discounted items in exactly the same way as full price items. Nothing in this policy limits them.

Misprints, damage and defects

If your item arrives misprinted, damaged, or defective, contact us within 30 days of delivery and we will replace it or refund you, whichever you prefer.

Please include:

• Your order number
• A photo of the item showing the problem
• A photo of the shipping label or packaging

In almost all cases you will not need to post the item back to us. Please wait for our instructions before sending anything.

Wrong or missing items

If you received the wrong item, the wrong size to what you ordered, or your order is incomplete, contact us within 30 days of delivery and we will correct it at no cost to you.

Change of mind and sizing

Because each item is printed for your order specifically, we are not able to accept returns for change of mind, or where a size other than the one you wanted was selected at checkout.

This does not affect your rights under Australian Consumer Law, and it does not apply where the item is faulty or differs from what was described.

Please check the size guide on each product page before ordering. If you are unsure, contact us before you buy and we will help.

Lost parcels

If tracking shows your parcel as delivered but you have not received it, or if tracking has not updated for an unusual length of time, contact us and we will investigate with the carrier. Claims for parcels lost in transit should be raised within 30 days of the expected delivery date.

How refunds are processed

Approved refunds go back to your original payment method. Once we process the refund, your bank or card issuer usually takes a further three to ten business days to post it to your account. That timing is controlled by them, not us.

If a refund has not appeared after ten business days, contact your bank or card issuer first, then get in touch with us and we will follow it up.

Shipping costs

Where an item is faulty, misprinted, or incorrect, we cover all costs of putting it right, including any return postage if we ask you to send the item back.

International orders

Customers outside Australia may be charged import duties, taxes, or customs fees by their own country. These are set by your local authority, are not collected by us, and are not refundable through us. Please check your local rules before ordering.

Contact

Email sales@kinshigoods.com with your order number and we will respond within two business days.

Last updated: 2nd September 2026